Learn how to keep customers for life
Create a customer service plan to benefit your company
Find and act on customer service opportunities
Establish a customer-driven culture within your company
Evaluate and manage your employees to better serve customers
Solve problems creatively and positively
Motivate your employees to better serve customers
What you will learn:
What is Customer Service?
How to keep customers for life
How to find the competitive edge
Determining the difference between conventional and service economy
The top 9 steps to keeping customers for life
A Customer Service Plan
Identifying your customers
How to write company's mission statement
Making and communicating your commitment to customer service
Learning to walk the talk in customer service
Finding the Customer Service Opportunities
The causes of poor customer service
The 5 guidelines of measuring customer service
Learning to do the right things right
Tracking customer service ratings
Customer-Driven Management
Establishing a customer-driven culture
Designing a blueprint for success
How to see from a customer's point of view
The 10 things customers need
The Customer/Employee Relationship
Evaluating the customer/employee relationship
Giving employee information and empowerment
Managing your employees
Ways to motivate your employees
Creative problem solving
Empowering your employees
Rational vs. creative problem solving
The IDEA process: how and when to use it
Setting success goals
Making Customer Service Work for You
Employing problem solving techniques
Giving positive feedback
Offering recognition
How to motivate employees
